How to Give Your Customers a “First Class” Experience

July 10th | 10:30 - 12:00

This event, held at the North East BIC and presented by Ted Stone, Chief Executive of Customer First UK – The National Standard for Customer Service in the UK, is for anyone who needs to review and improve their customer service offering.

With a combination of over 20 years of Senior Management experience in Customer Service and a delivery style based on insightful suggestions delivered with humour, Ted has become one of the most sought after speakers on the subject of Customer Service.

How would you answer the following questions:

- Do you understand about “levels of service” and how they relate to your business?
- Do you understand about “levels of service” and how they relate to your business?
- Can you identify signals that your customers are unhappy with your current service offering?
- Do you know how to make a customer turn to social media to praise your efforts?

This presentation will help you with all of these questions and more.

This event is free, however booking is essential.

10
Jul

How to Give Your Customers a “First Class” Experience

North East Business and Innovation Centre (BIC)

10:30 - 12:00

Register